Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to return it. 

You can always contact us for any return question at support@telegramfromsanta.com.

Refunds
When we receive your returned telegram, you’ll be automatically refunded on your original payment method (or store credit when we cannot refund your original payment method) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@telegramfromsanta.com.

Missing Telegrams
All telegrams are mailed via USPS First Class Mail® which doesn't have a guaranteed delivery date. However, if your telegram(s) hasn't arrived in the USPS expected time frame, we will be glad to mail a second telegram.

IMPORTANT NOTE: If delivery before Christmas is expected, please reference the USPS posted Christmas delivery date recommendations.